January 27, 12 – 1 PM Wednesday Wisdom Zoom webinar, free CLE for Solo & Small Firm Section members.* Presented by Rob Howard, President/Principal of RC Howard and Associates, LLC; a certified Sandler Training Center. Course 4204. Approved for 1.0 General CLE credit. REGISTER
“Professional Approach to Managing the Client Experience” will demonstrate advanced communication techniques incorporating a repeatable systemic approach and supporting processes for managing the overall client experience that can impact client satisfaction, sustained positive financial performance and growth for the firm or practice. Topics will include how being intentional with client care and voice of the client can shape an approach and methodology to manage your client’s perception and experience while addressing issues in “real-time,” how to avoid a “transactional” impression and ways to establish professional rapport and trust, the foundation for referrals. Course number and 1.0 General CLE credit pending. *Registration will be approved when section membership is confirmed.
Robert C. Howard is founder and president of RC Howard and Associates, LLC; a certified Sandler Training Center. Robert has 39 years of domestic and international experience in leadership and other roles across business development, client care, development, and management. Sandler Training is a global learning & development (L&D) company and provider of specific training and L&D platforms for leadership, management, client development, and client management to professional services. Nationally recognized L&D provider to law firms in the U.S.